Complaint Process

Members of the public, parents, students, and staff are encouraged to make their concerns known to the district and to give the district an opportunity to review those concerns and respond to them in a timely manner.

Parents, students, and staff work together frequently to address concerns and improve the educational experience for students. Whenever possible, concerns should be resolved by communication with the individual teacher or other school employee directly involved in the issue. This type of collaboration is often the most direct and effective way of addressing concerns. If this does not resolve the concern, a complainant is encouraged to speak with the administrator of the school or department.

Because most concerns are resolved through an informal, problem-solving process, the district encourages its use before the filing of a formal written complaint. Using the informal process is optional, however, and a formal complaint may be filed at any time using the formal complaint procedures described in District Policy KL.

A formal complaint may be filed by completing the Formal Complaint Form and submitting it to Jillian Felizarta, Civil Rights/Title IX Coordinator:

Title IX Coordinator

Jillian Felizarta

[email protected]

Phone: 503-554-5000

Address: Newberg-Dundee Public Schools District Office, 714 E. Sixth Street, Newberg, Oregon 97132

If you have questions, please contact the Superintendent’s Office:

Address: 714 E. Sixth St, Newberg OR 97132-3406
Phone: (503) 554-5000, Fax: (503) 538-4374

Office hours: 8:00 am - 4:00 pm Monday-Friday

questions.

Accessibility: If a complainant needs translation/interpretation services or is unable to put the complaint in writing due to conditions such as a disability or illiteracy, please contact [the Superintendent’s Office]. District staff will assist the complainant with translation/ interpretation services and provide accommodations
as appropriate.

If you have any questions regarding the District’s complaint process, please call 503-554-5000.

The following Board Policies contain information and processes for specific areas of complaint:

**Board Policies Governing Complaint Procedures**
Type of Complaint	Board Policies	Admin Regulations
Public & Student Complaints	KL	Please use the NDPS Complaint Form listed above.
Harassment/Hazing/Bullying	JFCF	JFCF-AR
Sexual Harassment	JBA/GBN	JBA/GBN-AR
Staff Complaints	GBM GBEA	GBEA-AR
Nondiscrimination	AC	AC-AR

Please Note:

Discrimination and Sexual Harassment

For information about the district’s commitment to Nondiscrimination, Sexual Harassment, and Title IX, related resources, and information about how to file a complaint, please refer to the district’s Nondiscrimination page.

Student Bullying

Incidents of bullying or harassment should be reported to the school principal or other staff member at the school